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Frequently Asked Questions

Looking for answers? We’ve got you covered! You can search our entire help center database here. But in the meantime, here are a few answers to some of the most common questions from Tala users. 

Getting Started with the Tala App

What is Tala?

Where can I download your app?

What is a loan?

How do I apply for a Tala loan?

Phones and Devices

What devices do you support?

What if my phone is already registered to another account?

How can I use my existing Tala account with a new phone? What do I do if I lost my phone?

Loan Fees, Limits, and Approval

How fast can I get a loan?

How much can I borrow?

How do you decide if someone is approved for a loan?

What are your loan fees? 

How quickly can I increase my loan limit?

Accessing Your Tala Account

How can I reset or change my PIN?

What can I do if my PIN is blocked?

Repaying Your loan

How can I repay my loan?

How long do I have to repay?

What happens if I can’t repay on time?

What happens if I pay early or late?

Privacy and Security

How do you use the answers I give in the loan application?

Do you share your customers’ loan information with other lending institutions?

Still need help?

While we don’t have a support phone number, we’re here seven days a week to respond to any other questions via our email support team!

• For questions or complaints, kindly submit a ticket here.

• Already a Tala customer? To talk to a customer care agent through the Tala app, click here.

• For partner-related questions, click here.