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Browse our Help Center to find answers to common questions or reach out using the form below and we’ll get back to you shortly. 

Frequently Asked Questions

Our Paybill number is 851900. Use your Tala registered phone number as the account number.

You can repay your loan with M-PESA Xpress or via our Paybill 851900. Use your Tala registered phone number as the account number.

Specifically, to make Tala loan repayments:

  1. Go to your Safaricom menu and select M-Pesa
  2. From your M-Pesa menu select Lipa na M-Pesa
  3. Select the Pay Bill option
  4. Enter the business number 851900
  5. Enter your Tala registered phone number as the account number
  6. Enter your payment amount
  7. Enter your M-Pesa PIN
  8. Confirm that all details are correct and press \’OK\’

Note: Your M-Pesa payment confirmation will show you have sent the payment to our account Tala Mobile. You will still receive an SMS confirming we have received your payment.

Prepayments

There are no penalty fees for paying early. In fact, early and on time payments will help you qualify for larger loans in the future!

Late Payments

We strongly encourage you to select a due date that aligns with your income cycle and to repay your loan on or before your selected due date. You can also make partial payments to reduce your balance. However,  if you aren’t able to pay by midnight on your due date, you will be charged a one-time 8% late fee on your outstanding balance. While other lenders charge a late fee for every day that you are late, Tala only charges a one-time late fee and the sooner you pay back, the better your chances of getting another loan with Tala.

Non-Payments

You may be contacted by collections agents if you do not repay your loan on time. In the event of a long period of non-payment, you may be blacklisted from Tala and also reported to the relevant credit reference bureaus.

To apply for  a Tala loan, download the Tala app here http://inv.re/5nmq . Then sign up and fill out a short application on the Tala app. The application should only take few minutes. 

Tala offers fair, transparent rates for every loan – we charge a flat service fee with no surprises.
  • Jichagulie due date from 15 to 61 days with a service fee as low as 4% and up to 14%. Some customers may also qualify for additional loan terms.
  • When your loan application is approved, review your options and choose a due date that aligns with your cash flow to make repayment easy. Take the time you need, but longer loans have higher fees.
Repay your loan by the due date to maintain your relationship with Tala and grow your loan limits over time!

You can reset your PIN by opening the Tala APP, select the “Forgot Pin?” and enter your ID number to get a new temporary PIN. The new temporary PIN will be sent to you by SMS. You will use this to log in and will immediately set a new PIN.

We understand that sometimes unpredictable circumstances can prevent you from paying on time. When you know that you may have trouble repaying on time, we would encourage you to pay down your loan as much as you can through partial payments and contact us as soon as possible at hellokenya@talamobile.com

 

When the going gets tough, Tala is there for you. Unlike other lenders, our customer support team aren’t Collections Agents – they are Customer Advocates who do their best to work with you to find a fair resolution. The most important thing is to reach out early if you have questions or concerns about repayment and to keep an open line of communication.

We assure you that your information is confidential and secure. We respect your privacy and will never contact your friends and relatives. The email address, the primary phone number and the optional alternate phone number that you register with Tala are the only contact information that we will reach out to so kindly make sure that they are active or updated.

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Still need help?

Please text us at 21991 or email us at hellokenya@talamobile.com with the details of your request and a member of our support staff will respond as soon as possible.

Already have the Tala app? To talk to a customer care agent

To email our support team

For business-related inquires, please email us here.