Frequently Asked Questions

Loans Your Way

Tala loans  empower you to take control over your finances with flexible financial access and the opportunity for financial growth. 

We’re not a simple loan provider – we strive to be your financial partner and help guide you through the ups and downs of managing your finances. We are here to help you when you need short term credit to supplement your income and we will also be here to help you handle financial emergencies.

You spoke, we listened. 

Our customers have told us that increased flexibility in choosing when to repay their loan would help them align repayment with their income and financial obligations. They also told us that they would like the flexibility to repay sooner, but other times they just need a few more days.

Now, Tala gives you continuous, always-on access to money when you need it, flexible repayment scheduling, more control over fees, and the opportunity to pay less if you repay early. With Tala, you borrow when you need, repay when you can, and pay less fees when you repay early. It’s as simple as that!

Our new Tala loans have the following features;

  • No minimum fees. 
  • The freedom to select when to repay your loan between 1 and 60 days. The new loan structure will give you the choice to only pay for the days you are still using the loan.
  • Having continuous access to loans which means you can always apply to borrow again after repaying your existing loan, even if you repay a little late.

Tala’s new loans now give you the control over when to repay your loan. We understand how important it is to align your loan repayment with your cash flow, so Tala now gives you the flexibility to repay any time between 1 and 60 days.

The day you pick to repay your loan is known as the selected date and 60 days after you get your loan is the max due date.

Loan fees range from as low as 0.3% per day and you decide how long you need the loan for — the earlier you repay, the less fees you pay. 

Be sure to repay before the end of the 60 day period. After that you will be charged a late fee of 8% on your remaining balance.

Continue to grow with Tala by paying your loans back on time; when you do your daily fees can decrease.

Tips for Success

Always ensure that you borrow only what you need and only what you will be able to pay back on your selected date of repayment. Even if you are approved for more money than you need to borrow, you do not have to borrow the full amount. 

For example; If you are approved for Ksh. 10,000 but only need Ksh.5,000, we recommend that you borrow only ksh. 5,000.

You should always ensure that your selected date to repay your Tala loan is setting you up for a stress free repayment. You could, for example, align it with your income such as your salary, expected business income or allowance, etc. 

This will allow you to ensure that you will be able to repay on your selected date and to keep your interest to a minimum.

For example, if you receive your salary on the 30th of each month, then you should target to repay your Tala loan on or immediately after the 30th.

Tala will send you helpful tips and reminders to ensure that you are aware of when you are expected to repay. Ensure that you read our SMS messages so that you do not miss any important update. 

We also recommend that you keep reminders in your personal calendar to ensure that you stay on track. Remember, the earlier you repay, the less interest you pay.

Yes, updating your Tala app to the latest version will allow you to enjoy the benefits of Tala’s new, most flexible loans yet.

Withdrawal of Loan Funds

Unfortunately, for each loan offer, you will only be allowed to disburse your loan once. Ensure that you have taken time to consider exactly how much you need before disbursing the funds. 

After you repay what you owe, you can apply for another loan immediately.

Your Loan funds will be sent to your Mpesa account on the phone number that you used to register on the Tala App.

No, you will receive your total cash amount in full. Tala will not charge you any fees to transfer the money to your MPesa wallet.

No, you will receive your total cash amount in full. Tala will not charge you any fees to transfer the money to your MPesa wallet.

Repay and Grow Your Limit

The best way to grow your Tala loan limit is to consistently repay your loans on or before your selected date. Over time your loan limit will grow. Your first loan with Tala is only the initial stepping stone! 

Tala Tip: Most Tala customers double their loan limits in only 2 months. You can achieve that too!

Unfortunately, you will not be able to adjust your selected date on the app once you have disbursed your funds. However, you will be allowed to pay after the selected date. You will only be charged for the extra days that you need. Kindly remember to pay before the max due date which is 60 days after the date you took out your loan.

Yes, you can make loan payments ahead of schedule! In fact, paying what you owe earlier means that you will pay less for your loan!

Remember, you only pay for the days you use — the earlier you repay, the less interest you pay!

Yes, you can pay in installments until you fully pay your loan. Many customers find it helpful to make small partial payments early to reduce their loan burden and make it easier to repay in full ahead of schedule.

Tala loans charge a standard daily rate. You will only be charged for the days when you are using the loan service.

While the rate will not change if you repay early, the interest you pay will only be for the days that you use — the earlier you repay the less interest you will pay!

Unfortunately, you will not be able to adjust your selected date on the app once you have disbursed your funds. However, you will be allowed to pay after the selected date. You will only be charged for the extra days that you need. Kindly remember to pay before the max due date which is 60 days after the date you took out your loan.

You can repay your loan in two ways: 

  1. through the Tala App or 
  2. using PayBill number 851900 with your phone number as the account number. 

Kindly ensure that the phone number you use is the one that you used to register on the Tala App.

Repayment Queries

The Selected Date is the date that you are targeting to repay your loan. This can be any day between day 1 and day 60 from the day you disburse your loan. The date you select allows you to know the interest you will be charged. We encourage you to select a date to repay that aligns to your salary, business income or another form of income to make it easier for you to repay. 

The Max due date is the last day that you will be allowed to repay your loan. This date is 60 days from the date that you took your loan. Kindly ensure that you repay your loan on or before the max due date. Afterwards, you will be charged a one time late fee, which will be based on your balance.

For example, if you got your loan on April 1st, you can pick any day between April 1st and May 30th as your selected date. You could pick, for instance, April 30th as your selected date. If you pay before April 30th you will pay less interest for your loan. If you pay after April 30th, you’ll pay a little more for your loan depending on the number of days you are using your loan. 

Your max due date is May 30th, which is 60 days after the date you got your loan. Please pay before your max due date to avoid being charged a one time late fee of 8%.

Tala knows that life can be unpredictable — that’s why we don’t lock you into your selected date. If you’re ready to repay early, you’ll pay less for your loan. If you need more time, no late fees before the 60th day (max due date); you’ll simply be charged the daily interest for the few extra days you need.

We understand that sometimes unpredictable circumstances can prevent you from paying on time. When you know that you may have trouble repaying, we would encourage you to pay down your loan as much as you can through partial payments and contact us as soon as possible via email at hellokenya@talamobile.com, on twitter (@talamobile) , on Facebook on Tala Fb page, Tala In-app Chat or by sending a text message to 21991. 

When the going gets tough, Tala is there for you. Our Customer Care Agents do their best to work with you to find a fair resolution. The most important thing is to reach out early if you have questions or concerns about repayment and to keep an open line of communication.

We strongly encourage you to select a date to repay your Tala loan that aligns with your income and do your best to meet that date; if you miss it, still do your best to repay your loan before your max due date – 60 days after you got a loan. After 60 days, you will be charged a one-time 8% late fee on your outstanding balance.

While other lenders charge a late fee for every day that you are late, Tala only charges a one-time late fee, and you’ll be able to apply to borrow again as soon as you have repaid what you owe.

Tala will only charge you a one time late fee of 8% if you have not repaid your total loan by the max due date of 60 days. The late fee is based on your balance on the 60th day.

We assure you that your information is confidential and secure. We respect your privacy and will never contact your friends and relatives. The email address, the primary phone number and the optional alternate phone number that you register with Tala are the only contact information that we will reach out to so kindly make sure that they are active and  updated.

Access to Next Loan

Tala aspires to be your most reliable financial partner. With Tala, you now have continuous access — you’ll always have access to borrow again as soon as you have repaid what you owe.

Our application process for repeat customers is now short and simple. You will only need to answer a few questions as you apply for a repeat loan. It will take you less than a minute to get your new loan!

No, you cannot take out a new loan before you have repaid what you owe. However, you will be given immediate access to apply for more money as soon as you pay the full amount of your existing loan.

Customer Support

Tala is always available to help you. We are open to discussing how to best structure your repayments. Kindly call us on 0800720597 (free calls), email us at hellokenya@talamobile.com, Tweet us (@talamobile) , message on our Tala Facebook page, Message us on the Tala In-app Chat or by send us a text message to 21991. We can work it out!

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