On our loan Credit Line borrowings, Tala charges interest ranging from 0.3% – 0.6% daily and an APR of 109.5% – 219.0%. The applicable interest is determined on a risk-based pricing approach. Additional terms and conditions apply.

The following terms and conditions apply to the Tala Credit Line (the “Service”) and by clicking accept and utilizing this service you will be deemed to have read, understood and accepted the same.

USE OF THE SERVICE

1. The Service allows all new and existing Tala Customers to apply for a Credit Line (as explained in Clause Two hereof).
2. The Service can only be utilized by persons over the age of eighteen (18). Tala reserves the right to verify the
   authenticity and status of your Mobile Money Account with the relevant Mobile Money Provider.
3. Our acceptance of your Application will be displayed on the Tala App. You hereby acknowledge and accept that the acceptance by Us of any Application does not create any contractual relationship between you and Us beyond the terms and conditions of this Agreement.
4. We reserve the right to decline an Application or to revoke the same at any stage at our sole and absolute discretion and without assigning any reason or giving any notice thereto.

REPRESENTATIONS

1. You represent, on your own behalf, that:
1. You are a natural person, of at least eighteen (18) years of age, with legal capacity, and you appear on your own behalf to enter into this Agreement with Us.
2. Before entering into this Agreement, you have read and understood the provisions herein and you agree to comply with the provisions contained in this Agreement.
3. By clicking the “Accept” button within the Tala App, you agree that you have read, and agree to comply with the terms and conditions of this Agreement, including and without limitation to, the terms, rate and repayment schedule of the Credit Line set forth on the Cover Page at the time you accept the offer of such Credit Line by Tala.
4. You further represent that all documents related to this Agreement and the Credit Line were available for your review through the Tala App.
5. All information and documents provided by you to Tala through the Application on the Tala App are true, complete and correct.
6. By accepting this Agreement, you consent to us collecting and using technical information about your Equipment and use of the Tala App and any related software, hardware, and peripherals for services that are internet-based or wireless to improve our products and to provide any services to you.
7. You will use the proceeds of any Borrowing only for lawful activities and purposes.
8. You agree that any Borrowing shall be disbursed to the number you have registered with Tala in accordance with the terms and conditions of this Agreement.
9. You will provide information to enable us to verify your identity which is necessary to fulfill our due diligence obligations for the disbursement of any Borrowing. Such information shall be processed in accordance with our Privacy Policy and Privacy Notice.
10. You acknowledge that Tala, through the Tala App, the Cover Page and this Agreement, has disclosed to you the definitive terms and conditions of the Credit Line granted hereunder, as well as the applicable charges and Additional Expenses contained in this Agreement, to which you express your acceptance by means of clicking the “Accept” button within the Tala App.

This Credit Line Agreement (this “Agreement”) is between You and InVenture Mobile Limited (“Tala”), which provides the Tala App in Kenya. In consideration of you agreeing to abide by the terms of this Agreement, Tala intends to grant you a Credit Line in accordance with the provisions of this Agreement.

CLAUSES

1. DEFINITIONS

For the purposes of this Agreement, the following terms, whether used in the singular or plural, in upper or lower case, or in masculine or feminine, shall have the following meanings:

“Additional Expenses” means any benefits, ancillary expenses, interest charges, fees and/or other expenses incurred by Tala related to the Credit Line.

“Applicable Data Protection Regulation” means any law, statute, rule, or regulation issued by a governmental authority in relation to data protection and applicable to Tala by virtue of its operations and activities, including but not limited to the Kenyan Data Protection Act, 2019 and the related implementing regulations.

“Application” means the application for a credit line made by you on the Tala App, which has been reviewed, evaluated, selected, qualified and, if applicable, approved by Tala, subject to its internal policies and applicable regulations.

“Borrowed Amount” means the total amount of any Borrowings advanced by Tala to you under the Credit Line that have not been repaid.

“Borrowing” means any amount that is disbursed by Tala to you under the Credit Line in accordance with this Agreement.

“Cover Page” means the “Accept your Terms” page set forth in the Tala App at the time you clicked the “Accept” button within the Tala App and if the “Accept your Terms” page is not available, the “Tala Limit Summary” page for the Credit Line.

“Credentials” means the Customer’s unique authentication details on the Tala App.

“Credit Bureau” means a Credit Reference Bureau duly licensed under Banking Act CAP 488 Laws of Kenya pursuant to the Banking (Credit Reference Bureau) Regulations, 2013, as amended, revised or promulgated
from time to time, to inter alia, collect and facilitate the sharing of customer credit information.

“Credit Limit” means the maximum amount of Borrowings that may be outstanding under the Credit Line at any one time, as set forth on the Cover Page.

“Credit Line” means the line of credit that is granted by Tala to you in accordance with this Agreement in an amount not to exceed the Credit Limit.

“Customer” means any person who has downloaded the Tala App and has accepted this agreement.

“Disbursement Date” means, with respect to any Borrowing, the date on which such Borrowing is disbursed to you in accordance with the terms of this Agreement.

“Due Date” means the date selected by You on the Tala App and set forth on the Cover Page as the last date on which the Total Payable Amount shall be paid in accordance with this Agreement.

“E-money” means monetary value as represented by a claim on its issuer, that is

1. (a) Electronically, including magnetically, stored;
2. (b) Issued against receipt of currency of Kenya; and
3. (c) Accepted as a means of payment by persons other than the issuer.

“Equipment” means your mobile phone handset, SIM Card and/or other equipment which when used together enables you to access any Network.

“Grace Period” means seven (7) calendar days following the Maturity Date.

“Interest” means the charges applicable to the Credit Line to be charged by Tala to you, which shall be calculated and shall be payable in accordance with Clause Seven hereof.

“Late Payment Interest” means the interest charge set forth on the Cover Page, which shall be payable in accordance with Clause Seven hereof.

“Mobile Money Account” your mobile money store of value, being the record maintained by the related Mobile Money Providers in Kenya of the amount of e-Money from time to time held by you in such Mobile Money Provider’s System.

“Mobile Money Service” means the money transfer and payments service operated by the Mobile Money Providers in Kenya.

“Mobile Money System” means the system operated by the Mobile Money Providers in Kenya to provide the Mobile Money Service.

“Mobile Money Provider” means a mobile network operator registered with the Communications Authority of Kenya.

“Network” means a mobile cellular network operated by a Mobile Money Provider.

“Personal Data” means personal identifiable information of any natural person as prescribed in the Kenya Data Protection Act, 2019, which information includes but is not limited to name, address, phone number, identification number, location data, date of birth, gender, transaction data, an online identifier or information relating to one or more factors specific to the physical, psychological, genetic, mental, economic, cultural or social identity of such person. It also includes Sensitive Personal Data.

“Privacy Notice” means the Tala Channel Privacy Notice (available within the Tala App and on the Tala website) that sets out how we use your Personal Data after you have downloaded the Tala App.

“Privacy Policy” means the Tala Privacy Policy (available within the Tala App and on the Tala website) that sets out the basis on which any personal data we collect from you, or that you provide to us, will be stored and processed by us, and incorporates our Privacy Notice.

“Relevant Information” means information including, but not limited to, data relating to your phone (including, without limitation, your phone’s history) from your Equipment, from any SMS sent to you by the Mobile Money Providers and any financial service providers relating to your use of the Mobile Money Service and such other information as We shall require for purposes of providing the Services.

“Sensitive Personal Data” means data revealing any natural person’s race, health status, ethnic, social origin, conscience, belief, genetic data, biometric data, property details, marital status, family details including names of the person’s children, parents, spouse or spouses, sex or the sexual orientation of such person.

“Tala App” means the technological interface maintained by Tala in which you are registered, and which can only be accessed by you by using your Personal Identification Number.

“Tax” means the Value Added Tax, excise duty or any other tax related to the Credit Line that may be payable from time to time in accordance with the tax legislation in force.

“Term” means the period from the initial Disbursement Date to and including the related Due Date, as set forth on the Cover Page.

“Total Payable Amount” means an amount equal to the sum of the following items: (i) the Borrowed Amount; (ii) the Interest; (iii) any Tax and (iv) any Additional Expenses.

“We / Tala / Us” means InVenture Mobile Limited

“You” or “your” means the Customer and includes the personal representatives of the Customer.

2. CREDIT LINE

Subject to the terms and conditions of this Agreement, Tala grants to you a Credit Line from which you can make one or more Borrowings. Subject to the limitations set forth herein, any Borrowing shall be disbursed by Tala to you, under the terms of Clause Four, by means of transfer of immediately available funds into your Mobile Money Account.

You acknowledge that each Borrowing shall be deemed to be disbursed when such amount is disbursed to your Mobile Money Account.

3. TERMS OF THE LICENCE TO USE THE TALA APP

In consideration of you agreeing to abide by the terms of this Agreement, we grant you a non-transferable, non-exclusive license to use the Tala App on your Equipment, subject to this Agreement. We reserve all other rights.

Except as expressly set out in this Agreement, you agree not to:

1. rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the Tala App;
2. make alterations to, or modifications of, the whole or any part of the Tala App, or permit the Tala App or any part of it to be combined with, or become incorporated in, any other programs;
3. disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the Tala App or attempt to do any such thing except to the extent that such actions cannot be prohibited because they are essential for the purpose of achieving inter-operability of the Tala App with another software program, and provided that the information obtained by you during such activities is:
1. not unnecessarily disclosed or communicated without our prior written consent to any third party; or
2. not used to create any software that is substantially similar to the App;
4. to include our copyright notice on all entire and partial copies you make of the Tala App on any medium; or
5. provide or otherwise make available the Tala App in whole or in part (including object and source code), in any form to any person without our prior written consent.

You also agreed to comply with all technology control or export laws and regulations that apply to the technology used or supported by the Tala App or the Service.

You are not permitted to do any of the following:

1. use the Tala App or the Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with this Agreement, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, including viruses, or harmful data, into the Tala App, the Service or any related operating system;
2. infringe our intellectual property rights or those of any third party in relation to your use of the Tala App or the Service, including through the submission of any material (to the extent that such use is not licensed by this Agreement);
3. transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the Tala App or the Service;
4. use the Tala App or the Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
5. collect or harvest any information or data from the Service or our systems or attempt to decipher any transmissions to or from the servers running the Service.

4. DISBURSEMENT OF BORROWINGS TO YOU

Subject to the conditions in this Agreement, each Borrowing shall be made available to you upon request through the Tala App.

The Cover Page will set forth the specific terms and conditions of your Credit Line. You may request that Tala disburse your Credit Line to you in one or more Borrowings. Prior to the Due Date, if you are in compliance with all of your obligations hereunder and the Credit Limit has not been exceeded, you may continue requesting Borrowings under the terms of this Clause Four provided that (i) no Borrowing may mature on a date beyond the Due Date and (ii) the Borrowed Amount shall not exceed the Credit Limit. Tala shall transfer each Borrowing to your Mobile Money Account. You expressly, unconditionally and irrevocably accept and agree to pay to Tala the Total Payable Amount in accordance with Clause Six and Seven below.

You accept and acknowledge that disbursement of any Borrowing to your Mobile Money Account shall be proof of receipt of such Borrowing by you.

Notwithstanding the grant of any Borrowing to you and any other provision of this Agreement, You understand that Tala may deny any request for any Borrowing you might make, even if you have satisfied all conditions for the disbursement of such Borrowing. Any such denial will be solely in Tala’s discretion, and could occur as a result of market conditions, availability of Tala’s funding sources or for any other reason. You expressly and unconditionally accept and acknowledge Tala’s right to deny a request for any Borrowing as described in this paragraph.

When you make a request for the Credit Line on the Tala App, your application shall be appraised according to the applicable credit appraisal processes of Tala. Tala reserves the right at its sole discretion and without assigning any reason to approve or decline any Application that you make.

You agree that any disbursement of a Borrowing to You is conditioned on there being no amount owed by You to Tala on account of any prior credit lines, any related fees, any related interest charges or any related Additional Expenses. Therefore, Tala may reject the disbursement of any Borrowing to You if You have not fully paid any amount under this Agreement or under any other agreement with Tala.

5. USE OF PROCEEDS

You shall not at any time operate or use the Service in any manner that may be unlawful or prejudicial to Tala.

6. PAYMENT, TERM OF EACH BORROWING

You agree to pay the Total Payable Amount to Tala by or on the related Due Date.

You shall pay the Total Payable Amount on or before the related Due Date in accordance with the terms and conditions of this Agreement, otherwise You will be required to pay Late Payment Interest in accordance with
Clause Seven.

You shall make payments under this Agreement through any of the means established by Tala for such purpose and identified by Tala to You.

In the event Tala is not in receipt of your payment, we will require you to provide proof of the true copy of the payment details of such payment before we can update your account on the Tala App.

7. CHARGES

Tala shall have the right to charge you the following interest charges:

1. Interest. Interest on the Borrowed Amount shall accrue at the daily rate set forth on the Cover Page for the number of days from the initial Disbursement Date to the earlier of (i) the date on which You prepay the
   Credit Line in whole in accordance with Clause nine hereof or (ii) the number of days after the Due Date set forth on the Cover Page; provided, that Interest shall not accrue during the Grace Period. For each day
   that any Borrowed Amount is outstanding, interest shall be calculated based on the outstanding balance of such Borrowed Amount on each such day.
2. Late Payment Interest: If you fail to pay to Tala the Total Payable Amount by the end of the Grace Period, you will be required to pay to Tala, in addition to the Total Payable Amount, the Late Payment Interest. You acknowledge, agree and confirm that the Late Payment Interest represents a reasonable amount to cater for the loss and operational cost that Tala may suffer in funding your default and recovering the Total Payable Amount from you.

8. PAYMENT APPLICATION

Tala retains the discretion to vary the charges prescribed under Clause Seven subject to changes in the amount of Tax payable.

All payments to be made by you in connection with this Agreement are calculated without regard to any Taxes. If any Tax is payable in connection with the Credit Line, you must pay Us an additional amount equal to the appropriate rate of such Tax. You must do so at the same time that you make any related payment on the Credit Line.

You agree to pay all other interest charges, fees, expenses, taxes, duties and impositions incurred by Tala in complying with your requests.

You hereby agree to pay costs, charges and expenses incurred by Us in obtaining or attempting to obtain payment of any amounts you owe under the Credit Line.

9. PREPAYMENTS

Prepayments: You may prepay the Credit Line in whole or in part at any time before the related Due Date without incurring any penalty as long as you are in compliance with all of your obligations herein. Tala reserves the right to set a minimum amount for partial prepayments, which will be disclosed by Tala to You.

Upon the making of any prepayment in part (but not in whole), the Credit Limit shall be restored (in the same amount of such prepayment) and you shall be able to request additional Borrowings up to the amount of the
Credit Limit in accordance with Clause Four.

If you want to prepay the Credit Line in whole, you shall pay to Tala the Total Payable Amount as of the date of such prepayment. Upon such prepayment, the Credit Line shall be terminated, but you may request a new Credit Line from Tala on the Tala App.

Once such prepayment is credited as prescribed in this Agreement, Tala shall update the balance statement of the Credit Line to reflect the prepayment made by you. Tala shall make such statement available to you through the Tala App.

Each time you make a prepayment either in whole or in part, Tala will make a receipt of such payment available to you through the Tala App.

10. YOUR TALA ACCOUNT STATEMENTS

You will be able to view the balance of any outstanding Credit Line and a history of all Applications made by You and a history of all amounts paid by You to Tala at any time through the Tala App.

11. COMPLAINTS AND CLARIFICATIONS.

In the event that you do not agree with any of the balances, transactions or other information provided by Tala to you, please contact our customer care center through the Tala App or via email at hellokenya@talamobile.com.

We, upon receiving a complaint, shall provide the complainant with a prompt response and resolve the complaint within thirty (30) days.

Applicable tariffs will be charged by your telephone and internet service provider (s) when communicating with the Customer Care Centre.

12. YOUR LIABILITY FOR REQUESTS MADE WITHIN THE TALA APP

You authorize Us to act on all requests received from you (or purportedly from you) through the Tala App and to hold you liable in respect thereof, even if that request is otherwise for any reason incomplete or ambiguous if, in our absolute discretion, We believe that it can correct the incomplete or ambiguous information in the request
without any reference to you being necessary.

We shall be deemed to have acted properly and to have fully performed all the obligations owed to you notwithstanding that the request may have been initiated, sent or otherwise communicated in error or fraudulently, and you shall be bound by any requests on which We may act if We have in good faith acted in the belief that such instructions have been sent by you.

You acknowledge that we may nevertheless refuse to carry out any requests in our sole and absolute discretion, including the right to reject any request in relation to any Application from you even if we have previously granted a Credit Line to you.

You agree to and shall release from and indemnify Us against all claims, losses, damages, costs and expenses, howsoever arising in consequence of, or in any way related to Us having acted (or failed to act) in accordance with the whole or any part of any of your requests.

We are authorized to affect such orders in respect of the Service and your use of the Tala App as may be required by any court order or competent authority or agency under applicable laws.

In the event of any conflict between any terms of any request received by Us from you and this Agreement, this Agreement shall prevail.

13. MODIFICATIONS TO THIS AGREEMENT

Tala reserves the right to amend or vary this Agreement from time to time. Such amendment or variation will take effect within thirty (30) days from the date of notification of the update or amendment at which time you may access the Tala App to view the related changes. Tala will provide the modified version of this Agreement for your reference on Tala’s website (https://tala.co.ke/).

Your consent to any modifications made by Tala to the Cover Page shall be required and obtained by clicking the “Accept offer” button within the Tala App.

Any modifications to this Agreement that are required to adapt this Agreement to new regulatory provisions are exempted from the provisions of this Clause Twelve. In such cases, Tala shall notify you through the Tala App that information regarding the relevant changes can be accessed through the Tala App.

Tala may modify or charge additional interest or fees in addition to those established in this Agreement or the Cover Page, with prior notification to You.

13. CREDIT BUREAU.

You confirm and acknowledge that Tala may from time to time request and provide information to any Credit Reference Bureau regarding your credit history as well as obtain the corresponding reports.

If we intend to submit a negative credit report to a Credit Reference Bureau for your breach of the provisions of this Agreement, we shall provide you with seven (7) days’ notice prior to such submission. After providing You with this notice, we shall notify you within 30 days of submitting a negative report that such a report has been submitted to any Credit Reference Bureau.

14. YOUR RESPONSIBILITY TO KEEP YOUR LOG IN DETAILS & YOUR EQUIPMENT SAFE

You agree that you shall:

1. at your own expense, provide and maintain in safe and efficient operating order your Equipment necessary for the purpose of accessing the Tala App and the Service;
2. ensure the proper performance of your Equipment, and that We shall neither be responsible for any errors or failures caused by any malfunction of your Equipment and nor shall We be responsible for any computer virus or related problems that may be associated with the use of the Tala App, the Service or the Equipment;
3. be responsible for charges due to any service provider providing you with connection to any Network and We shall not be responsible for losses or delays caused by any such service
   provider;
4. follow all instructions, procedures and terms contained in this Agreement and any document provided by Us concerning the use of the Tala App and the Service;
5. be solely responsible for the safekeeping and proper use of your Equipment and for keeping your Credentials secret and secure. This includes keeping your registration details such as your ID number secret and secure. You shall ensure that your Credentials do not become known or come into possession of any unauthorized person. We shall not be liable for any disclosure of your Credentials to any third party, and you hereby agree to indemnify and hold Us harmless from any losses resulting from any disclosure of your Credentials;
6. take all reasonable precautions to detect any unauthorized use of the Tala App and the Service, and you shall ensure that all communications from Us are examined and checked by you or on your behalf as soon as practicable after receipt by you in such a way that any unauthorized use of and access to the Tala App
   will be detected; You acknowledge that, to the full extent permitted by law, We shall not be liable for any unauthorized drawing, transfer, remittance, disclosure, any activity or any incident on your account on the Tala App by the fact of the knowledge and/or use or manipulation of your Account credentials, ID or any means whether or not occasioned by your negligence;
7. not at any time operate or use the Service in any manner that may be prejudicial to Us; and
8. follow the security procedures notified to you by Us from time to time or such other procedures as may be applicable to the Service from time to time. You acknowledge that any failure on your part to follow the recommended security procedures may result in a breach of your Account’s confidentiality. In particular, you shall ensure that the Services are not used or requests are not issued or the relevant functions are not performed by anyone other than a person authorized to do so.

You further agree that you shall immediately inform Us in the event that you have reason to believe that:

1. your Credentials are or may be known to any person not authorized to know the same and/or have been compromised; and/or
2. unauthorized use of the Service has or may have occurred or could occur and a transaction may have been fraudulently input or compromised.

15. INTELLECTUAL PROPERTY RIGHTS

You acknowledge that the intellectual property rights in the Tala App (and any amendments, upgrades or enhancements thereto from time to time) and all associated documentation that Tala provides to you through the Tala App or otherwise are vested either in Tala or in other persons from whom Tala has a right to use and to sub-license the Tala App and/or the said documentation. You shall not infringe any such intellectual property rights. You shall not duplicate, reproduce or in any way tamper with the Tala App and associated documentation without the prior written consent of Tala.

16. EXCLUSION OF LIABILITY

Tala shall not be responsible for any loss suffered by you should the Service be interfered with or become unavailable by reason of (a) the failure of any of your Equipment, or (b) any other circumstances whatsoever not within Tala’s control, including, without limitation, force majeure or error, interruption, delay or non- availability of the service as a result of any terrorist or any enemy action, equipment failure, loss of power, adverse weather or atmospheric conditions, and failure of any public or private telecommunications system.

We will not be liable for any losses or damage suffered by you as a result of or in connection with:

1. a defect or fault in the Tala App or the Service resulting from you having altered or modified the Tala App;
2. a defect or fault in the Tala App resulting from you having used the Tala App in breach of the terms of this Agreement;
3. unavailability of sufficient funds in your Mobile Money Account;
4. failure, malfunction, interruption or unavailability of the Tala App, your Equipment, the Network or any Mobile Money System;
5. the money in your Mobile Money Account being subject to legal process or other encumbrance restricting payments or transfers thereof;
6. your failure to give proper or complete instructions for payments or transfers relating to your Mobile Money Account;
7. any fraudulent or illegal use of the Services, the Tala App and/or your Equipment; or
8. your failure to comply with this Agreement and any document or information provided by Us concerning the use of the Tala App and the Service.

If for any reason other than a reason mentioned in the subparagraphs above, the Service is interfered with or unavailable, Tala’s sole liability under this Agreement in respect thereof shall be to re-establish the Service as soon as reasonably practicable.

Except as provided in the subparagraphs above, Tala shall not be liable to you for any interference with or unavailability of the Service, howsoever caused.

In the event of your death, your obligations under this Agreement shall vest in your personal representative.

All warranties and obligations implied by law are hereby excluded to the fullest extent permitted by law.

17. INDEMNITY

In consideration of Tala complying with your instructions or requests in relation to the Service, you undertake to indemnify Tala and hold it harmless against any loss, charge, damage, expense, fee or claim which Tala suffers or incurs or sustains thereby and you absolve Tala from all liability for loss or damage which you may sustain from Tala acting on your instructions or requests or in accordance with this Agreement.

The indemnity shall also cover the following:

1. Any loss or damage that may arise from your use, misuse, abuse or possession of any third-party software, including without limitation, any operating system, browser software or any other software packages or programs.
2. Any unauthorized access to Tala or any breach of security or any destruction or accessing of your data or any destruction or theft of or damage to any of your equipment.
3. Any loss or damage occasioned by the failure by you to adhere to this Agreement and/or by supplying of incorrect information or loss or damage occasioned by the failure or unavailability of third-party facilities or systems or the inability of a third party to process a transaction or any loss which may be incurred by Tala as a consequence of any breach by you of this Agreement.
4. Any damages and costs payable to Tala in respect of any claims against Tala for compensation for loss where the particular circumstance is within your control.

18. TERMINATION

Tala may at any time terminate this Agreement and accelerate any outstanding Borrowings and the Total Payment Amount shall become immediately due and payable in the event that you default on any of your obligations under this Agreement or if any of the following occurs:

1. if you use the Tala App for any unauthorized purposes;
2. if your Tala App or agreement with Tala is terminated for whatever reason;
3. if Tala is required or requested to comply with an order or instruction of or a recommendation from the government, court, regulator or other competent authority;
4. if Tala reasonably suspects or believes that you are in breach of any provision of this Agreement (including any failure to make any payments hereunder when due);
5. where Tala detects any abuse/misuse, breach of content, fraud or attempted fraud relating to your use of the Service;
6. where such a suspension or variation is necessary as a consequence of technical problems or for reasons of safety;
7. to facilitate the update or upgrade of the contents or functionality of the Service from time to time where you have been found to have remained inactive for any period of time as determined by Tala in its reasonable discretion; or
8. If Tala decides to suspend or cease the provision of the Services for commercial reasons or for any other reason as it may determine in its absolute discretion.

You agree that Tala shall be entitled to terminate the Agreement at any time, without any responsibility and without need of judicial resolution, by means of a simple written notice given to you. Notwithstanding any other provision in this Agreement, upon termination of this agreement by Tala, the rights and obligations granted hereunder shall cease to accrue and shall forthwith be extinguished.

19. ASSIGNMENT

You agree that You shall not assign any of your rights under this Agreement, transfer any of your obligations under this Agreement, sub-contract or delegate any of your obligations under this Agreement nor charge or deal in any other manner with this Agreement any of your rights or obligations.

You expressly and irrevocably authorize Tala to assign, transfer or discount, at any time, including before the Due Date, all of its rights under this Agreement related to the Credit Line.

20. ENFORCEMENT UPON DEFAULT

You agree that in case of any default by you on any of your obligations under this Agreement, Tala may obtain the payment of the Total Payable Amount through any procedures available to it under the applicable law.

Non-Financial Clauses

21. COMMUNICATION BETWEEN US

If you wish to contact us in writing, or if any condition in this Agreement requires you to give us notice, you can send this to us through the Tala App, or by e-mail to hellokenya@talamobile.com. We will confirm receipt of this by contacting you in writing by way of e-mail.

If we have to contact you or give you notice in writing, We will do so by e-mail or by SMS to the mobile phone number or email address you provide to us in your request in the Tala App.

22. ANNEXES

The Cover Page and, if applicable, the Application, form an integral part of this Agreement and have the same validity and effectiveness as if they had been incorporated into the main body of this Agreement. If there are inconsistencies between the content of any supplementary document and the content of the Clauses of this Agreement, the content of the supplementary document shall prevail.

23. SEVERABILITY

The nullity, invalidity, illegality or lack of enforceability of any provision of this Agreement shall in no way affect the validity, legality and enforceability of any other provisions of this Agreement.

If any clause is rendered void or unenforceable, whether wholly or in part, the parties shall endeavour, without delay and in good faith discussions, to attain the economic and/or other intended result in another legally permissible manner.

This Agreement constitutes the sole and entire agreement between the parties in relation to the subject matter hereof.

24. MARKETING

We are committed to respecting and protecting the privacy of the information we collect from you and all marketing shall be done in accordance with our Privacy Policy.

25. PRIVACY

Tala upholds the importance of protecting the privacy of all information provided by users of the Tala App. We use your Personal Data and Relevant Information in accordance with our Privacy Policy, our Privacy Notice and the Kenya Data Protection Act, 2019. Please take the time to read our Privacy Policy and Privacy Notice as it sets out the consents we may require from you and ask you to provide on how we collect, use, store and share your Customer Information (which includes Personal Data and Sensitive Data). Copies of the Privacy Policy and Privacy Notice can be accessed on the Tala App and the Tala Website. You may also request copies of the above and this Agreement by writing to us via email at hellokenya@tala.co.

26. WAIVER

No failure or delay by either yourself or Tala in exercising any right or remedy hereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any right or remedy prevent any further or other exercise thereof or the exercise of any other right or remedy.

No failure by Us to exercise, and no delay in exercising, any right or remedy in respect of any provision of this Agreement shall operate as a waiver of such right or remedy.

27. DISPUTE RESOLUTION, AND JURISDICTION

Tala encourages you to report any disputes, claims or discrepancies via email at hellokenya@talamobile.com.

In any event, you agree that you shall, in good faith, resolve any dispute, controversy or claim of any nature whatsoever arising out of or in relation to or in connection with this Agreement.

In the event of a dispute arising out of or relating to this Agreement, the parties will commence settlement of that dispute by way of mediation.

Any dispute arising out of or in connection with this Agreement that is not resolved by mediation shall be referred to arbitration by a single arbitrator to be appointed by agreement between the parties or in default of such agreement within 60 days of the notification of a dispute, upon the application of either party, by the Chairman for the time being of the Chartered Institute of Arbitrators (Kenya Branch). Such arbitration shall be conducted in the English language in Nairobi in accordance with the Rules of Arbitration of the said Institute and subject to and in accordance with the provisions of the Arbitration Act.

To the extent permissible by Law, the determination of the Arbitrator shall be final, conclusive and binding upon the parties hereto.

This Agreement shall be governed by and construed in accordance with the laws of the Republic of Kenya.

28. GENERAL PROVISIONS

This Agreement constitutes the entire agreement between you and us and shall supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

You acknowledge that in entering into this Agreement you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this Agreement.

You and We agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Agreement.

Last Revised August 2023