Tala@10 Tap & Win Terms and FAQs

As Tala celebrates 10 years in Kenya, we would like to appreciate and acknowledge our customers. The “Tap and Win” promotion is an exciting campaign where participants have a chance to win various prizes by logging in to the Tala app and tapping to reveal what they have won.
To participate, simply log on to the app and tap on the given screen to see if you’ve won a prize.
You can participate once during the promotion period.

Prizes vary and will include airtime of different values and cash rewards.

If you win a prize, you will receive an instant notification on the screen after tapping. Additionally, you will receive a confirmation sms with details on how you will receive your prize.

If you encounter any technical issues, please contact our customer support team for assistance. You can contact the support team via sms on 21991 or via our toll free number 0800720597. You can also get support via our in-app chat.

The promotion will run for 2 weeks from 20th August to 3rd September 2024.

To participate you need to be a Tala customer and meet the following criteria

  • Have a current loan with Tala that is not in default.
  • Have taken a loan and paid it off within the last 3 months.

  • Have taken at least 3 loans from Tala.

If you have won a prize but haven’t received it within the specified time frame, please contact our customer support team for assistance.You can contact the support team via sms on 21991 or via our toll free number 0800720597. You can also get support via our in-app chat.

To participate you need to be a Tala customer and you are required to log into the Tala app.

Happy tapping and good luck!

How can I contact Tala?

Contact us below and a member of our support staff will respond as soon as possible.

Chat with us via
Tala in-app chat

Text us on
21991

Call us toll free
0800720597

Leave our staff
a message

Click here for more information on how to borrow your way with Tala.