Back to main page

Six years of putting customers first: how Tala lends responsibly

Over 3 million Kenyans have used Tala to start and expand businesses, pay for school, cover emergency medical bills and more. We believe responsible lending is key to ensuring our customers’ healthy growth. That’s why when you stick with Tala, your limits go up and your fees go down. 

Here are just a few of the ways Tala helps you grow: 

Loans for the way you live    

We know you’re busy. Our application takes minutes. If approved, you’ll receive your loan in seconds. We also tailor our loans to your unique needs. As you build your relationship with Tala, the more your limit will grow. We take care to avoid over-indebting customers by not providing more than can be repaid comfortably. 

Fair, transparent pricing

Unlike other lenders, Tala does not charge interest on its loans. Instead, we charge a small, one-time fee. We use performance-based pricing to reward our most consistent borrowers with fees as low as 5%. You can always view your fee clearly before accepting a loan, and throughout the loan duration. Fees do not roll over or compound. No more guessing what you’ll owe at the end of the month. 

Caring collection methods

Tala agents treat all customers with the highest degree of dignity and respect. We will never, under any circumstances, call a customer’s family or friends. We have a zero tolerance policy for those who do not follow our rules. Tala also offers flexible payment plans to those who experience unexpected financial setbacks. 

Free financial education

Taking control of your financial life requires the knowledge to make better decisions. That’s why we offer free financial education through our Learn Center in the Tala app. There you can read the latest articles and tips on everything from budgeting to starting a business to managing debt. We also offer personalized financial coaching and free online courses to eligible customers.  

We are proud to have expanded financial services for so many as the largest non-bank lender in Kenya and the top rated free digital lending app. And fulfilling our mission requires putting people at the center of every aspect of our business. While the recent COVID-19 pandemic has impacted many of us, the rebuilding has already begun. Despite the challenges ahead, we’re confident that we will build a better future together. 

Share this article now: