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For eight years we have worked to give you a safe and reliable experience. Here are a few measures that we have taken to protect you and your data.
Tala is also a registered data controller in Kenya with the Office of Data Protection Commissioner (ODPC). Read our privacy policy here and our app privacy notice here.
Tala’s headquarters are ISO 27001 certified for the protection of personal data. Tala uses SSL encryption to ensure that your information remains private. You can view all of our privacy policies here:
As members of the Digital Lenders Association (DLAK), we are signatories of the DLAK code of conduct. This means we adhere to the highest standards of security and privacy.
At Tala, we never use your contact list to talk to family or friends. We treat everything related to your loan exclusively with you.
We never disclose information contained on your phone. We only collect data for the purpose of creating your credit profile.
We know that life is full of unexpected events. Therefore, we will always seek to understand your case and help you find a solution.
Tala will never ask you to make a payment to approve or deposit your loan.
Fraudulent apps may slightly alter Tala's official name, color or logo.
In Tala, the entire process can be easily carried out from our official app.
Please reach out on one of the following channels and a member of our support staff will respond as soon as possible.
Email: hellokenya@talamobile.com
SMS: 21991
Facebook: @TalaKenya
Twitter: @TalaKenya
Instagram: @tala_kenya
