When choosing a loan app in Kenya, security and data privacy are top priorities for users. Rogue lenders have been reported to engage in unethical data collection practices, using the gathered information to embarrass customers like calling family members and friends. At Tala we DO NOT do that, we understand the importance of safeguarding your data while providing access to fast and reliable mobile loans. Let’s take a closer look at how Tala ensures the security of your data:
Stringent Privacy Policies
Tala is transparent about the data we collect and its use; it is collected specifically for loan underwriting purposes. We are committed to maintaining the confidentiality of your data. Tala strictly adheres to data privacy regulations and guidelines to safeguard your information, and your contacts and personal details are kept private and protected.
Compliance and Regulation under CBK and ODPC
Tala operates under the oversight of the Central Bank of Kenya, ensuring that we adhere to regulatory standards and best practices. Our commitment to compliance means your data is handled under industry regulations to maintain the highest level of security. Tala is also licensed by the Office of the Data Commissioner as a data controller. Tala is also regulated by the Financial Reporting Centre (FRC), a government institution created by the Proceeds of Crime and Anti-Money Laundering Act (POCAMLA) 2009.
Customer Support and Transparency
Tala prides itself on providing transparent services to our customers. If you have any questions or concerns regarding the security of your data, our responsive customer service team is always available to address your queries and provide assistance. You can report any privacy concerns or violations by sending an SMS to 21991, messaging us directly on Facebook, X, or chatting with us on our website by clicking the floating button “How may we help you?”