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How Tala Collects Responsibly

At Tala, we provide loans for the way you live. With short applications, instant decisions and fair, transparent pricing, we tailor every part of our business to meet your unique needs. As you build your relationship with Tala, the more your limit will grow and the cheaper your fees will get. 

However, we know life happens. We all experience financial setbacks. If you ever experience difficulty repaying your Tala loan on-time, our goal is to help you stay in good standing with Tala and feel even more confident in your financial situation. 

Simply reach out and let us know. Here is how our dedicated collections team work with you to make a plan.

Flexible payments 

Tala offers flexible payment plans to those who experience unexpected financial setbacks. Just because you received your loan in full, doesn’t mean that you have to repay it in full. We accept small payments and will work with you to make a plan that is right for you. 

Respect for your privacy

We will never call your family or friends under any circumstances. We will never disclose any personal information or loan information with anyone that is not you. Our partnership with every customer is a private matter. We have a zero tolerance policy for those who do not follow our rules.

Caring collection methods

Tala agents treat all customers with the highest degree of dignity and respect. Our agents are taken through an intense training program before speaking with any customer. We understand that no one fails to pay a loan intentionally and that some things are simply out of our control. We are always ready to listen and put you first throughout the conversation.

Helpful reminders

We understand that life gets busy and sometimes we forget about dates and appointments. Tala uses SMS reminders to help you stay on track and avoid unnecessary late fees. 

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